Enofaber are based in Liverpool and have an extensive logistics network. We can deliver your wine cabinet, wine fridge or wine wall across the UK mainland and also Northern Ireland and the Republic of Ireland.
As standard - we offer a 2 person delivery which includes; Room of choice, unpack, position and removal of packaging - if there are stairs/narrows roads involved, there may be additional charges.
There are only a few parts of the UK that we can not offer this service, which are listed below.
We offer our 2 person delivery to the room of choice across the UK mainland, Northern Ireland* and the Republic of Ireland*, excluding the highlands. We may be able to offer this service if you are in the highlands or more remote areas but please contact us prior. If we cannot deliver with our 2 person service, we will be able to deliver to the kerbside using our freight network. Please note, removal and disposal of old appliances is not included in the price for delivery.
*Additional costs apply
2 Person delivery includes to the room of choice (ground floor), unpack, position and removal of the packaging. If you require delivery down or up stairs, we will ask for photos of the access before accepting the delivery. Delivery does not include full installation, the majority of our units are plug and play and in most cases just require the handle attaching.
Please contact us to discuss delivery options prior to purchase if you have any concerns
For the following postcodes, delivery costs may be higher and we will need you to contact us prior to order: AB31-AB35, AB36-AB38, AB41-AB45, AB55-AB56, FK17-FK21, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW0-KW15, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH3-10, PH11-32, PH33-50, SI, TR21-25, ZE.
Please contact us for a delivery quotation to the above postcodes.
Yes, the majority of our units are delivered from our UK warehouse which means logistics costs are higher - if you wish to add the 2 person delivery service for Northern Ireland & Republic of Ireland, you can add this at checkout, additional charges apply as indicated above. Please note if you choose the 2 person delivery service, the lead time will be longer as we deliver the units into our 2 person logistics provider based in Northern Ireland.
You can select different time slots at checkout for UK mainland deliveries, our normal delivery hours are between 9 and 5pm but you can select an AM/PM delivery or a specified two hour window as well.
No, we can not supply all of our goods throughout Europe, for the UK we have exclusive rights to most brands we carry. The only brand of wine cabinets we cannot supply in the Republic of Ireland is LIEBHERR - please note the delivery information on the product pages.
We offer this service in certain areas of the UK as we use a specialist logistics company for this, please enquire directly as to whether we offer this service in your area. Please note, this service is not available in Northern Ireland and Republic or Ireland. This service is at an additional cost and is not included in the normal price of delivery.
Prior to delivery, our email notifications to customers always include requests for any obstructions and/or additional instructions that may restrict delivery (for example, steps, narrow staircase etc). If in the unlikely event that the delivery is unsuccessful due to access issues, additional charges will be incurred.
For Northern Ireland and ROI 2 person deliveries, our logistics partner will contact you to arrange the delivery - at this point you should make them aware of any delivery obstructions.
We will not accept claims for damage if this hasn't been noted at the point of delivery - our delivery company will give you an opportunity to check the goods once unpacked and note any damage.
For kerbside deliveries, we strongly advise you to unpack the goods before signing for the delivery, especially if there is damage to the packaging.
We do not offer installation on integrated wine coolers as standard, we can offer this service with the network of sub-contractors we use. Please contact us if you need further assistance with this prior to purchase to see if we can offer assistance in your area.
Delivery will be between 8 and 6pm Monday - Friday, the driver will call the recipient 1 hour before delivery.
AM/PM delivery can be arranged at the time of checkout with a surcharge.
We recommend you contact us before placing the order so we can discuss the available delivery options - we are able to deliver to the whole of the UK and ROI but the level of service may vary.
A kerbside delivery is via a freight company and the wine cooler/wine wall will be delivered just to the kerbside so please make sure there are people on site to accept the goods. We strongly advise you check the goods before accepting - any signs of damage should be noted on the delivery note.
For kerbside deliveries, it is important to ensure the goods are checked before signing for the item. In the event the goods arrive damaged, please refuse delivery. Once the goods are signed for we can not guarantee the claim for damage will be accepted.
If you cancel your order and the goods are still in our warehouse, then there will be no charge - if you cancel your order when the goods have left our warehouse and collected by our courier, we will deduct the cost of the delivery from the refund. As an indication, the cost of this will vary depending on the size of the unit and will be in the range of £75 to £145+VAT.
We strongly advise you check the dimensions of the product before ordering, some of our products are ordered in especially for this order and means the order cannot be cancelled once the goods have been collected.
Yes absolutely, we have a vast logistics network that we use daily to bring in our goods from all around Europe and beyond - please contact us for delivery costs. Some of the most popular countries we deliver to are: Spain, France, Germany, Sweden and Norway. **due to Brexit, we have currently suspended our services**
Signing for items at time of delivery
It is extremely important to check all items for damage before signing and accepting them. We will not be able to accept any claims for damaged items if you have signed the delivery paperwork and accepted goods.
Please take the following steps:
1. If our delivery team have not already done so, please take the item out of its packaging (do not just look at the packaging)
2. Inspect goods carefully (all the sides, corners and doors if applicable)
3. If there is no damage, accept and sign
4. If there is damage do not accept or sign (you can instead write Delivery refused as item damaged.)
Once goods are signed for we cannot be held responsible for any damages and the customer is required to prove to us the damage was there before delivery.
Please make sure that anyone who might accept a delivery for you understands this, please also make sure the person who is signing for goods on your behalf is over 18 and if its your 'acceptor' you are obliged to make sure they know they have to inspect the goods properly before signing.
Customers are responsible for being present for their delivery as freight companies contact customers prior to their delivery day and may advise whether it is an AM/PM delivery. If a delivery fails because there is nobody available to receive it on the day it has been booked or delivery fails for a reason out of our control, then a re-delivery charge of £100 + VAT will be levied for the failure. The delivery will not be re-booked until this charge is paid.
We reserve the right to deliver to the door step or kerbside should the property not be accessible with a 2 person team and trolley. We request any access issues to be sent to us prior to delivery so we can make the necessary arrangements - should we not be informed of any stairs etc, we reserve the right to deliver to the kerbside or charge the unsuccessful delivery charge as noted above.
We ask that you take care when ordering your wine fridge that the size and dimensions will fit the space you've allotted for your wine cooler.
We also ask that you inspect the wine cooler on delivery and check it is functioning before the delivery men leave the premises and contact us immediately if you're unhappy with the condition of the wine cooler.
If you've requested an item and it does not fit your allocated space or there is some unexpected difference in the product please contact us within 14 days or purchase to arrange a solution, do not turn on or use the wine cooler during this time and we will arrange for a return. If this item is a bespoke item where a modification has been requested, we can not accept returns for any other reason than the wine fridge being faulty.
All unwanted returns must include:
Product(s) returned in original condition.
All Included Accessories & Materials.
We can not accept a return as unwanted without fault if the item is used. We will work with you to find a suitable solution but we will levy the costs of the goods (up to 50% of the product value) from the refund and return shipping costs are chargeable.
DAMAGED OR FAULTY WINE COOLER
We ask that you check your wine cooler on delivery and if you notice any damage report this as soon as possible, preferably while the delivery team are still on the premises.
If you miss the damage on delivery then report any damage to us within 48 hours so we can process the claim with the courier directly.
If you fail to report the damage to us within the 48 hour period, a successful claim is not guaranteed but we will always look for a suitable solution.
If your product arrives incomplete or missing some parts, we will opt to send out the missing parts and a technician to fit them.
Should your wine cooler develop a fault within the first 30 days, you are eligible to a full refund or replacement or free repair depending on what the situation warrants, this decision will be taken by Enofaber.
Outside of the standard 30 day returns period the manufacturer has the option to repair or replace the item, in line with the Consumer Rights Act and Sale of Goods Act. It is up to them as to which option they choose and we will support the customer through the process.
All our wine fridges come with a minimum two years warranty.
RETURN SHIPPING COSTS
If you wish to return your wine cooler, due to the size and weight of these items, return shipping costs will be charged. We can arrange the shipping for you using our logistics partners but because of the size and weight of many of our wine coolers this cost can be high. Return shipping costs will range from £75+VAT to £185+VAT - this is dependent on the size and location of the collection.
If you want to send your goods back to us using your own courier that's fine and we recommend using a 2 person shipping service due to the fragile nature of wine coolers. Please contact us before doing this so we can arrange the wine cooler is shipped to the right address.
Depending on where the order is in the delivery process it may be possible to cancel with no charge. If you cancel while your wine cooler is in active shipment then you will be subject to a delivery fee back to our suppliers depot of between £75+VAT to £185+VAT.
If you want to cancel it is best to do so as soon as possible by email - email@example.com or use the chat option on this page.